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Getting support
Where to ask, what to include, and what you can expect back.
Where to ask
- Before buying: Pre-sales questions. Open to everyone, no account needed to read.
- After buying: the add-on's own forum. Use the Bug report prefix for something broken, Question for how do I, Suggestion for something missing.
- Something private, a licence transfer, an invoice, a payment: start a conversation with me directly.
What to include
Three lines answer most tickets before I have to ask for them:
- Your XenForo version and your PHP version
- The add-on and its version
- What Admin CP, Logs, Server error log says, if anything
A screenshot of what you see beats a description of what you see. If it is a display problem, say which theme you run.
What happens next
You are talking to the person who wrote the code, not to a first line. There is no ticket number to quote back at anybody and no script.
A confirmed bug gets fixed and released, not filed. When it ships, the thread you opened is where you find out.
Reporting a bug that gets fixed fast
The most useful bug report says what you did, what you expected, and what happened instead, in that order. If you can reproduce it on the demo board, say so: that tells me it is not your setup, which removes half the guessing.
Suggestions
They get read, and a fair number get built. Post them in the add-on's forum with the Suggestion prefix, or in Suggestions and feedback for something broader. Watch the prefix change to Planned, then Shipped.
Premium XenForo add-ons, built, sold and supported by the developer himself. One-time payments, 12 months of updates, forums that answer back.