Docs & guides

Buying, installing, updating and getting help with XenSupport add-ons. Everything in one place, written by the developer.
Start here

From the store to a working add-on, in three reads

How buying worksFrom the store to a working add-on, and what happens at each step.Read the guide Install an add-onFive minutes from the ZIP to a working add-on, whichever method you prefer.Read the guide Getting supportWhere to ask, what to include, and what you can expect back.Read the guide
Buying

Buying and licenses

How buying worksFrom the store to a working add-on, and what happens at each step. Your downloads and license keysWhere everything you bought lives, and what to do when your forum moves. Services, packs and membershipsThe ways to buy other than one add-on at a time. Licenses & updatesHow licenses, downloads and the 12 months of updates work. Refund & guaranteeA 14-day refund if a paid add-on does not work and support cannot fix it: conditions, how to ask, and how memberships and services are handled.
Setup

Install and update

Install an add-onFive minutes from the ZIP to a working add-on, whichever method you prefer. Update an add-onTwo minutes, and your settings and data survive. One-click updatesInstall the free Emporium Client, connect it once, and update every add-on you bought from your Admin CP. Requirements and compatibilityWhat your board needs before installing anything.
Support

When you need help

When something goes wrongThe checks worth running before opening a ticket, in the order that finds the answer fastest. Getting supportWhere to ask, what to include, and what you can expect back.
Legal

The fine print

Cookie policyEvery cookie and browser storage item this site uses, what third parties may set, and how to change your choices. Terms and rulesThe rules for taking part in the community forum. Purchases are covered by the terms of sale. Privacy policyWho handles your data, what is collected and why, how long it is kept, which providers are involved, and how to use your rights. Terms of saleWho sells, what you buy, prices, payment, delivery, licences, updates and renewals, memberships, withdrawal, guarantees and disputes. Legal noticeWho runs this site, and the legal details behind every invoice.
Forum

Posting on the forum

SmiliesThis shows a full list of the smilies you can insert when posting a message. BB codesThe list of BB codes you can use to spice up the look of your messages. This page shows a list of all BB codes that are available. TrophiesYou can earn trophies by carrying out different actions. This page shows a list of the trophies that are available.
Beyond the docs

Still stuck? Every add-on has its own forum, and the developer reads all of it.

Tutorials & guidesStep by step, with screenshots. Pre-sales questionsAsk before you buy. Try it on the demo boardLinked from every product page. Contact the developerUsually answered the same day.